OUR CANCELLATION POLICY

 

Hair Artisans has a strong commitment to providing excellent products and services to all of our clients.  Your appointments are very important to the HA team.  They are reserved especially for you.  Nonetheless we understand that sometimes schedule adjustments are necessary.   Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.

Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked weeks ago.  The Cancellation Policy allows us the time to inform our standby clients of any availability, and to keep the HA team members’ schedules filled, thus providing better services for everyone.  If after reviewing this policy you have any questions or concerns, please call 416-792-8223 or email info@hairartisans.ca directly.  The new policy will go into effect immediately and replaces all prior policies.  This policy was posted May 24, 2014.

Cancellation Policy

  • We respectfully request at least 24 hours notice for cancellations or else cancellation fees may apply.
  • Less than 24 hours notice will result in a charge equal to 50% of the scheduled services amount.
  • “NO SHOWS” will be charged 100% of the scheduled services amount.
  • When appointments made within the 24 hour period are cancelled, the client must provide 4 hours notice or a charge equal to 50% of the scheduled service amount will be incurred.

Confirmation Calls and Emails

As a courtesy, we will call or email you to confirm your service appointments two business days prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and cancellation fees.

Policy Changes

In the event we need to change our cancellation policy in whole or in part, we will post those changes here. Those changes will go into effect immediately. If after reviewing this policy you have any questions or concerns, please call 416-792-8223 or email info@hairartisans.ca directly.